ORDERING INFORMATION

Our sales staff is ready to assist you with placing your order and answering any questions you may have. HairUWear, Inc. accepts Discover, MasterCard, Visa and C.O.D. payments (American Express not accepted).

 

CUSTOM ORDERING INFORMATION
Custom orders can be submitted by mailing the custom order form with molds, templates, sample units or hair samples to:

 

HairUWear Inc.
Attn: AHL Custom Order Department
1301 International Pkwy, Ste 310
Sunrise, Fl 33323
Please keep a copy of the order form and tracking for your records.

 

Custom orders without molds, templates, sample units or hair samples can be submitted by email to: AHLCUSTOMORDERS@HAIRUWEAR.COM

 

The AHL Custom Order Department will provide confirmation with cost. A 50% deposit amount required on all custom orders.
Order will be submitted upon receipt of deposit.

 

Custom Order Cancellation
Orders can be canceled within 5 days of confirmation without a cancelation fee.
After 5 days, the deposit will be used towards the cancelation fee and the cost may increase the longer a unit is in production.
For further information on cancelations and fees, please contact 1-888-766-6832 ext. #2965.

 

Repair and Modification
Repair or modifications will only be made on items purchased through American Hairlines.
Units will be inspected to determine if the item is eligible for repair.
For a quote or further information, contact 1-888-766-6832 ext. #2965.

 

SHIPPING
Unless otherwise requested, HairUWear Inc. ships all orders FedEx ground.

 

SALES TERMS
ALL SALES ARE FINAL. Please inspect all merchandise thoroughly upon receipt. Notify HairUWear Inc. within 5 days of receipt of goods to report quality or shipping errors. HairUWear Inc. will make corrections upon verification.

 

DEFECTIVES AND SHIPPING ERROR RETURNS
HairUWear Inc. guarantees the quality of all merchandise. A Return Authorization must be issued by HUW to return any item. All quality related concerns must be inspected by the HUW Quality Control department to validate concerns before issuing a replacement. Modified, chemically altered and/or used items void replacement eligibility.

 

RECEIPT OF DAMAGED IN SHIPPING MERCHANDISE
Should any order be damaged in shipping, please adhere to the following procedure:
1. To validate damage in transit, take a picture of shipping box and the contents.  
2. Obtain an inspection report from your local FedEx office.
3. Have FedEx return the merchandise, with receipt enclosed, back to HairUWear Inc. Consult your salesperson if you have questions.

 

LOST SHIPMENTS
Notify HUW within 10 days of receipt of invoice if shipment hasn't been received. HairUWear Inc. will replace the goods after the shipment has been traced. Upon notification by the carrier of non-delivery, a claim will be filed, and the merchandise will be replaced or a credit issued.

 

There will be a $30 service charge for checks that are returned unpaid for any reason.