ORDERING INFORMATION
Our sales staff is ready to assist you with placing your order and answering any questions you may have. HairUWear, Inc. accepts Discover, MasterCard, Visa and C.O.D. payments (American Express not accepted).

 

SHIPPING
Unless otherwise requested, HairUWear, Inc. ships all orders FedEx ground.

 

DROP SHIPMENTS
Drop shipments can be requested for addresses within the U.S. and will incur a $7 charge per order.

 

SALES TERMS
ALL SALES ARE FINAL. Please inspect all merchandise thoroughly upon receipt.  Notify HairUWear Inc. within 5 days of receipt of goods to report quality or shipping errors. HairUWear Inc. will make corrections upon verification.

 

DEFECTIVES AND SHIPPING ERROR RETURNS
HairUWear Inc. guarantees the quality of all merchandise.  A Return Authorization must be issued by HUW to return any item. All quality related concerns must be inspected by the HUW Quality Control department to validate concerns before issuing a replacement. Altered and/or used items void replacement eligibility.

 

RECEIPT OF DAMAGED IN SHIPPING MERCHANDISE
Should any order be damaged in shipping, please adhere to the following procedure:
1. To validate damage in transit, take a picture of shipping box and the contents. 
2. Obtain an inspection report from your local FedEx office.
3. Have FedEx return the merchandise, with receipt enclosed, back to HairUWear Inc. Consult your salesperson if you have questions.

 

LOST SHIPMENTS
Notify HUW within 10 days of receipt of invoice if shipment hasn't been received. HairUWear Inc. will replace the goods after the shipment has been traced.  Upon notification by the carrier of non-delivery, a claim will be filed, and the merchandise will be replaced or a credit issued.

 

There will be a $30 service charge for checks that are returned unpaid for any reason.